Skip to main content

SDL Tridion: Tips to troubleshoot and resolve the 'Throttling' status

The throttling status should be a temporary state, so although you might see some items in the Publishing Queue with that state, it should resolve itself once the deployer has available threads to pick up more packages. In case the items stay 'stuck' in this status, there are a few things you can check that I enumerate below:

·         As mentioned in the documentation, ensure that the window size is equal to or larger than the total number of Transport Service threads configured on the Content Manager side. This settings can be found in the cd_transport_conf.xml, as follows:

<Workers NormalPriorityPoolSize="5" HighPriorityPoolSize="5" TransportPriorityPoolSize="5"/>

By default, this section is commented out and these are the default values. If the deployer’s window size is lower than 5 then you need to change it to ensure that it is set to 5 or higher.

·         Check if the database maintenance tasks for the broker database are in place and the frequency that these tasks are being executed; To rule out that it is database related, re-run the maintenance tasks and verify if that helps.

·               The throttling might be related to large items being deployed and therefore requiring a longer database connection. You can increase the transaction timeout present in the cd_storage_conf.xml. By default, this timeout is set to 2 minutes (120000 milliseconds):

 <Transaction Timeout="120000" MonitorInterval="5000"/> -->

Start with increasing this timeout to 5 minutes and verify if that helps.

·         Check the transport timeout setting and verify if the transport is polling for a status for long enough:
o   By default, the transport polls for 30 minutes or 900 times, as set in the cd_transport_conf.xml:

<Polling MaxAttempts="900" Timeout="15" Interval="5000"/>

o   If the deployer has a high load of packages to handle, the timeout setting or maxAttempts might not be sufficient. If you see that, despite the throttling status displayed in the publishing queue, that the items are successfully deployed, then increase the timeout setting so that the transport can poll the status for a longer period of time. I usually start by setting the timeout to 30 minutes, as follows:


<Polling MaxAttempts="900" Timeout="30" Interval="5000"/>

Comments

Popular posts from this blog

SDL Tridion: How to enable Profiling and Personalization in 2013 using Tracking Keys

When attempting to setup Profiling and Personalization in Tridion, I have faced some challenges and once I was able to get it to work, I have made a small list of steps that were essential to finish this setup.

Here you can find the steps I have followed to be able to enable P&P in my SDL Tridion 2013 environment using Tracking Keys:

Add the cd_wai.jar to your deployer and website's lib folder;

Add the cd_wai_conf.xml to your deployer and website's config folder;

Update the cd_wai_conf.xml to include a reference to the host name, in other words, the location of your website. In my case, I have changed it to the following:

<Host Domain="localhost" Port="83" Protocol="http" Path="/"/>

In the same configuration file, ensure to enable Personalization, as follows:

<Personalization Enabled="true" Persistence="cookies">

Now in your CME, create your target groups, by selecting your publication folder where yo…

Tips for configuring the SDL Tridion Cache Channel Service

When installing and configuring cache, you may have one of these two scenarios below:
Scenario 1: The deployer, CCS and websites all reside in the same server
When the deployer, CCS and websites are running on the same server, open the cd_storage_conf.xml of one of these components and make the following changes: ·Enable caching by setting the following flag to true: <ObjectCache Enabled=“true"> ·Leave the RMI section commented out:
<!-- RMI CacheChannel Connector example <RemoteSynchronization Queuesize="128" ServiceMonitorInterval="10000" FlushCacheDuringDisconnectInterval="20000"> <Connector Class="com.tridion.cache.RMICacheChannelConnector" Host="127.0.0.1" Port="1099" /> </RemoteSynchronization>--> ·Enable the item types that you would like to cache, by explicitly adding the cached element and setting it to true:
<Item typeMapping="Metadata" cached="true"(..)/> <Item ty…